Refund policy

At Shoperz, we are committed to offering quality products and a refined shopping experience.

To maintain transparency and ensure fairness for all our customers, we kindly request you to review the policy below carefully.


Return Policy

  • Returns are accepted within 10 days from the date of delivery.

  • Requests raised after this period will unfortunately not be eligible for return, refund, or replacement.


Mandatory Unboxing Video (Required)

To ensure authenticity and smooth resolution, a clear unboxing video is mandatory for all return, refund, or replacement requests.

The video must:

  • Be one continuous recording (no edits or cuts)

  • Clearly display the shipping label

  • Show all sides of the sealed package

  • Capture the product being opened only after packaging verification

Requests submitted without a valid unboxing video cannot be processed.


Eligibility for Returns

To qualify for a return:

  • The item must be unused and unaltered

  • The item must be in the same condition as delivered

  • The item must be returned in its original packaging

  • Proof of purchase is required

Please do not ship any item back unless instructed by our support team.


Non-Returnable Items

The following items are not eligible for return:

  • Gift cards

  • Digital or downloadable products

  • Selected health and personal care items (as specified on the product page)


Refund Policy

Once your return is received and inspected:

  • You will be notified via email regarding approval or rejection

  • Approved refunds are processed to the original payment method

  • Processing time is up to 5 working days


Delayed or Missing Refunds

If a refund has not yet reflected:

  • Please recheck your bank or UPI account

  • Contact your payment provider, as processing times may vary

For further assistance, contact us at:

  • Email:  work4anmoll@gmail.com

  • Response time: 12–24 hours


Sale & Promotional Items

  • Products purchased during sales, promotions, or special offers are non-refundable.


Replacement Policy

Eligible Replacement Cases (No Additional Shipping Charges)

Replacements are offered in the following cases:

  • Product received is damaged

  • Product is defective or non-functional

  • Incorrect product delivered due to our error

Preference-Based Replacement (Shipping Charges Applicable)

We understand that you may occasionally wish to request a replacement that does not fall under the standard eligibility criteria, such as:

  • Colour preference change

  • Design or variant change

  •  Personal preference concerns

In such cases, we will still be happy to arrange a replacement for you, subject to:

  • The product being unused and in original condition

  • Replacement being subject to availability

  • Additional shipping charges, which will be communicated and must be paid in advance

Preference-based replacements are provided as a customer convenience and are not covered under free replacement terms.

To initiate any replacement request, please contact:

  • Email: work4anmoll@gmail.com

  • Support Hours: Monday to Saturday | 11:00 AM – 5:00 PM

  • Responses may be delayed on holidays; the usual response time is 12–24 hours


Gift Orders

  • If the item was marked as a gift at checkout, an equivalent gift credit will be issued after return approval

  • If not marked as a gift, the refund will be processed to the original purchaser


Shipping & Returns

  • In some cases, we will arrange a return pickup from your location; in other cases, customers may be required to self-ship the product, depending on location, product size, and logistics feasibility

  • Shipping charges are non-refundable

  • Return shipping fees may be deducted from the refund amount

For orders valued above ₹4,000, we strongly recommend using a trackable courier service.